Softie Creator Pack and Gift Certificates are available for immediate dispatch | Bulk Production - Get Instant Quote

Track Your Order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

  • Where do I find my order ID?

    You can find your order ID on the invoice received after you placed the order.

  • I’m not finding my order invoice, what should I do?

    You should’ve received an email from order@childsown.com. If you do not find / lost email, email us at enquiry@childsown.com and mention your email you used at the time of placing the order; we will send you duplicate invoice.

  • Which email should I use to track the order?

    You must use the email that you used for placing the order.

  • Order status says processed, what does that mean?

    This means we have received the order and it is processed internally for production and our team is mapping fabric colours and soon it will move for pattern making and status will be updated.

  • Order status shows shipped, when will I receive it?

    We’ve partnered with trusted courier partners like FedEX, DHL, UPS and DPD. Usually, it take 5 to 6 business days. If it takes more than mentioned business days, kindly contact us immediately at enquiry@childsown.com

    Still have questions? Feel free to contact us at enquiry@childsown.com