Track Your Order

Commonly asked question

• Where can I locate my tracking id?

  Your Tracking ID can be found on the invoice you received after placing your order.

• I can't find my order invoice; what should I do?

  If you haven't located the order invoice, please check your email inbox. You should have received an email from orders@childsown.com. If you cannot find or have lost the email, kindly reach out to us at enquiry@childsown.com. Provide the email you used when placing the order, and we will send you a duplicate invoice.

• My order status is showing "processed"; what does that mean?

  When your order status reads "processed," it signifies that we have received your order and are internally preparing it for production. Our team will be in touch with you soon.

• My order status indicates "shipped"; when can I expect to receive it?

  We have partnered with reliable courier services like FedEx, DHL, UPS, USPS and DPD. Typically, for express shipping, you can expect delivery in 5 to 6 business days, while standard shipping may take 10 to 12 business days. You can find more details on your tracking page.