Return Policy

Our Policy

Child’s Own at all costs strives to exceed your expectation through the creation of custom and unique plush softies from your child’s drawings, a photo or portrait.

We understand that at times you may not be completely satisfied with the service or product provided and on those occasions the Child’s Own team will endeavour to work with you to rectify the issue.

Child’s Own Studio will gladly replace your custom Softie should it arrive in disrepair, be faulty or deemed not to have been produced in line with the agreed brief or specifications.

You must contact the Child’s Own team in regards to a faulty, damaged or incorrect product within 10 days of receiving your item by mail or courier.

Only in the instance that the Child’s Own team are not able to reproduce or rectify a problem will Child’s Own provide a 100% refund inclusive of postage and handling fees.

Any product you return must be in the same condition you received it and in the original packaging.

Please keep the receipt.

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